How to configure BugNet to semd mail notification to other mail domain

Topics: Customizing BugNET, General
Sep 7, 2013 at 6:51 AM
Edited Sep 7, 2013 at 6:52 AM
Hello,

I have a problem. i just configured pop3 mailbox and smtp of the latest solution BugNET 1.5.258.0 and the problem is

if any new issue occure noreply@site.com sends mail, and users will receive a letter having id like admin@site.com, mike@site.com, etc. But users who have mail **************@gmail.com or **************@live.com not receive the emails! give me some suggestion please

Edit:
i checked all spam folders and every possible places where the mails could go
Sep 8, 2013 at 11:17 AM
Hi,

I had the same problem after an update and I just realized that I had a password error in the authentication with our exchange server.
the behavior was the same. I received emails inside our domain but mails to the outside haven't been send.
But I received an error message in "Application | Log viewer" tab.

It looks like if the password is wrong the mails are send anonymously? And it looks like it is possible in the own domain.

try to check your "application configuration" below "admin".
Have you checked the checkbox "enable authentication" and are your credentials 100 % correct?
Alex
Sep 10, 2013 at 2:23 AM
hello,
yes there is no error in authentication a double checked all the settings, and a have no error message in error log